1 reviews | Active since Apr 2011
No communication from communication company
On the 15th of March I completed and sent all required documents for 6 new contracts. Now 18th April still not done.<br> 15/03-Phoned, no response<br> 15/03- Messaged, no reply<br> 17/03- Messaged, no reply<br> 18/03- Mbali rep****-Application incomplete, R39 outstanding<br> 18/03- Messaged, no reply<br> 22/03- Went to store, complained to her manager Gavin<br> 24/03- Emailed, no reply<br> 31/03- Emailed, no reply<br> 01/04- Messaged, no reply<br> 08/04- Messaged, no reply<br> 12/04- Messaged, no reply<br> 3 sim cards not working, she rep**** asking me to go in and get new sims, she wasn't even at work<br> 15/04- Messaged, no reply<br> 16/04- Messaged, no reply<br> 18/04- Messaged, no reply<br> <br> I still have a sim that won't work.<br> Gavin hasn't followed up or given me a way to contact him.<br> I HAVE HAD ENOUGH!!!!
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the lines have been activated, however the issue could possibly still be with the SIM cards not being activated on the network.
We have now made contact with all parties involved, including the Regional Manager for the store. We have requested that you be contacted directly with the matter being resolved.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Managment Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the lines have been activated, however the issue could possibly still be with the SIM cards not being activated on the network.
We have now made contact with all parties involved, including the Regional Manager for the store. We have requested that you be contacted directly with the matter being resolved.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Managment Team