WJ
Waleed J
1 reviews | Active since Jan 2010
18 Jul 2016, 16:19
No communication for 4 weeks
<p>MTN Insurance contacted me today 18 July 2016 to make arrangements to pay the excess and collect my iPhone. It was booked in on 21 JUNE 2016!</p> <p>Sorry MTN I made a follow up on 8 July 2016; I paid the excess on 11 July 2016. And collected 17 July 2016. And MTN had no idea I have my phone already!</p> <p> </p> <p>No one contacted me nor sent SMS to any of my contact numbers.</p> <p>Your system sucks!</p> <p> </p> <p>What happened to systems integration?</p> <p>Why does the customer have to follow up? I really don't get paid to do your job! I pay to enjoy a service and the benefits thereof.</p> <p>Is the customer's money the only thing that really MTN values? Clearly we don't!</p> <p> </p> <p>However Salma and Yaasien were excellent at assisting me</p> <p> </p>
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MTN South Africa's replyOfficial
19 Jul 2016, 18:43Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. We will engage with the relevant supervisory team to take corrective measures in accordance with our service level agreements.
We express our sincere appreciation for the time that you took to let us know that Salmaa and Yaaseen provided an excellent service.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply19 Jul 2016, 18:43
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. We will engage with the relevant supervisory team to take corrective measures in accordance with our service level agreements.
We express our sincere appreciation for the time that you took to let us know that Salmaa and Yaaseen provided an excellent service.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,