bS
bryan S
1 reviews | Active since May 2015
19 May 2015, 13:11
No communication channel available for enquiries
I have phoned 808 literally 12 times. each time while waiting for an operator I get cut off. waiting time vary from 10 minutes to 1minute. I have visited an MTN shop and they are not authorized to assist with billing enquiries. So if MTN incorrectly bills your account, you just have to sit back and watch them ***** your money as there is no way of establishing communication with them. I am sure that this qualifies for action at a customer protection tribunal.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello BryanShanahan,
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
MTN South Africa's reply02 May 2023, 21:58
Official
Hello BryanShanahan,
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
We are truly sorry for the breakdown in service and for any inconvenience caused. It was never our intention to have dissatisfied you in any way.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".