No Communication At All

I recently contacted MTN after disgraceful service from Vodacom. I'm quickly learning that telecommunications companies in South African are all the same in terms of lack of customer service. I submitted my application on the 26th September 2019, was approved and then submitted all requested documentation on the 3rd of October 2019. Despite e-mailing the customer care three times since then I have still heard absolutely nothing regarding the delivery of my new contract or device. If this is the service customers receive before even activating a contract, i can only imagine how appalling it must be once they have you signed up. Thank goodness I can still cancel my contract within the first 10 days....if i can ever get a response from MTN.