NO COMMUNICATION AND TELLING LIES!!!

Hi,i took my cellphone in for repair on the 30/05/2015,Charlene the consultant who assisted me said that it would be send to the repair center,it would take 2-3 weeks.The 18/06/2015 3 weeks later,me and my wife went back to the shop to go and find out if the phone returned from the repair center,Maurisha another consultant told us that the branch manager took the phone in herself that Monday 15/06/2015.Maurisha assured us that the phone will be done and that the manager will contact us personally.Today the 07/07/2015 i went to make another turn at the shop, Maurisha assisted me and told me that the phone was still in the branch and they tried to contact me to tell me that i must come fetch the phone to take in to the repair center,i never received a call from them.The number i gave them is my company number and i have that 24/7 with me.Its more then a month now and i still do not have a phone.Today I wanted to go and take out a contract for my wife, S5/S6,but now i will rather change network,and take out a phone somewhere else.THIS IS TOTALLY BAD SERVICE.Me and my wife are in management position at work,and client service is the out most important,i guess not for MTN!!!!