No communication and premature discontinuation of services

I have been a client for 4 years and faithfully paying my monthly bills via debit order. For the last 2 months I was unaware of my usual debit order returning due to being paid late as a result of COVID-19. MTN made no attempts to communicate with me till I received a payment reminder on the 17th April to pay within 10 days or they will cancel services. Never did I receive the "number of SMS's" stated in the letter. When dialing the 135 number I am redirected to automated options and can never reach a consultant to speak to. On sending an email I have only received (as of posting this review) one response to confirm my details and no further communication. My services were discontinued from 22-23rd April, which is still within the period given to allow payment. I made full payment on the 23rd (with proof of payment sent) but have still received no communication via customer care or Facebook.

MTN's service is appalling not only because my services were discontinued before the 10 days, but also because MTN cannot be bothered to communicate with their customers or to be contactable during the pandemic lockdown.