No Communication after a new sign up

<p>I went into the MTN Clearwater store on Cyber Monday(28 Nov) to sign up for the special that was advertised. As i got to the store, their systems appeared to have gone down. The lady assisting me(Bianca) tried a few times, but no luck. She did not appear to want to do a paper application as she was informed by her manager it wont go through as they would only be able to do it online the day after(&the special was for 1 day only) This is no fault of mine or the many other customers that were in the store faced with the same issue. After spending more than 2.5 hours in the store I eventually left having completed a paper application as I am also an EXISTING contract customer . I tried calling the store for the next 2-3 days to follow up, but the line just rang and not once was answered. I eventually went into the store on fri , only to be told she doesnt know whats happening as they are sitting with a massive backlog due to the advertised deal but it appears to have gone through (Not what any customer wants to hear) - She promised to call me the monday with an update, which never happened. Again, I tried calling the store, & again NO ANSWER!!!! At the end of that week, I went back to the store for an update, was again told the same thing by Bianca. She took down my details again, to date I have not received any feedback or call from her!! THIS IS APPALING SERVICE!!!!!! Dont advertised if you cannot deliver! Train your staff about Customer Service too!!!</p> <p> </p> <p>Still waiting to know whats happening with that application...........</p>