No communication

My wife recently requested an upgrade on her MTN contract. The only communication we received was the reference number and we never receive any further communications.

We had to call to find out the status of the upgrade because they don’t communicate with there customers. Now they expect her to go to the Police station during COVID-19 to certify her ID. The police station in Witbank has been closed numerous time due to COVID.

Ironically when someone opens a ********** contract than all these steps are forgotten.

All we want is for them to communicate with us. I told my wife to cancel the contract and move to Vodacom because the are better then MTN.

Please sort you’ll **** out.