RJ
REBECCA J
1 reviews | Active since Nov 2015
12 Nov 2015, 11:18
NO COMMUNICATION
MY MTN ACCOUNT WAS HANDED OVER TO AN *********** LAW FIRM WITHOUT SENDING ME STATEMENTS OR ANY FORM OF COMMUNICATION, I LOGGED A COMPLAINT REGARDING THIS BEFORE BEING INFORMED THAT MY ACCOUNT WAS HANDED OVER, NO FEEDBACK WAS REC.<br> Shapiro Shaik Defries & Associates IS SUCH AN *********** SO CALLED LAW FIRM, I WAS CALLED BY AN AGENT JUST AFTER I HAD LOGGED A COMPLAINT WITH MTN, THE AGENT COULD NOT EVEN EXPLAIN A SINGLE THING. I WAS ESCALTED TO THE FOLLOWING PEOPLE,BENNY MOSIYOA
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MTN South Africa's replyOfficial
13 Nov 2015, 09:23Hello BECCA_J,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to our Legal Department Management team and requested that they make contact with you to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to our Legal Department Management team and requested that they make contact with you to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Nov 2015, 09:23
Official
Hello BECCA_J,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to our Legal Department Management team and requested that they make contact with you to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to our Legal Department Management team and requested that they make contact with you to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,