TM
Tshidi M
1 reviews | Active since Apr 2014
01 Oct 2015, 09:20
No communication
I would like to say that Mtn has the worst customer service ever and I regret taking up a contract with this Service Provider. They dont explain the terms of the contract properly and when you do try call their customer service help line there is no answer.<br> <br> I am so angry at the fact that I have been complaining about the termination of my contract which I did but they just deducted R325 for a contract that I have finished paying off I have been emailing Mtn and I still havent recieved a response as to why I have my R325 deducted
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MTN South Africa's replyOfficial
01 Oct 2015, 12:25Hello tshidi_m,
We are truly sorry for any inconvenience caused.
We can confirm that your number was migrated over to prepaid on the 8th of September 2015 and the amount of R325.39.
We've also now requested our Banking Department to refund this amount to your banking account. The reference number thereof is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We can confirm that your number was migrated over to prepaid on the 8th of September 2015 and the amount of R325.39.
We've also now requested our Banking Department to refund this amount to your banking account. The reference number thereof is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply01 Oct 2015, 12:25
Official
Hello tshidi_m,
We are truly sorry for any inconvenience caused.
We can confirm that your number was migrated over to prepaid on the 8th of September 2015 and the amount of R325.39.
We've also now requested our Banking Department to refund this amount to your banking account. The reference number thereof is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We can confirm that your number was migrated over to prepaid on the 8th of September 2015 and the amount of R325.39.
We've also now requested our Banking Department to refund this amount to your banking account. The reference number thereof is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,