NO COMMUNICATION

I am beyond gatvol for mtn's bad service. I now remember why my husband and dad ported to vodacom! I phoned mtn about a week ago to request a settlement letter. They said they can't assist me and they will call me back. That will take 7 days, and I'm still waiting for that phone call! Before this, about 2 months ago, i also wanted a settlement on my data contract, which was expiring in June, well I'm still waiting for that phone call as well! They even had the odasity to tell me that if they don't phone me, I can go to the branch to get a settlement letter. I mean, what does that mean? Does it mean they won't phone? I need a settlement letter on my contract, so that I can cancel it and go to a network provider who looks after their clients and actually give client service. With Mtn you can't complain about the service, because there is NO service to complain about!