No Communication

This is on behalf of my mum, Lorna Maitin. I've been calling him and he is not answering his phone. Left messages as well and has not returned my request for him to contact me. My mum went to the 14th Avenue MTN Head Office branch to sort out her billing. The number in questions was discussed with him and my mum was advised that it would be capped with a certain limit, however this has never been done. Now the number is blocked and she is paying for it. The question is, what is happening to the airtime that the number should be receiving each month. As I know this falls away after 3 months? She received a call that she owes MTN R5000.00 of which she went to query and found out that the number was never capped by the Lenasia MTN Trade Route mall as per her request on the day of renewing the contract. As per their conclusion, she had to pay in an amount of R1314.00 of which she did and he told her that they will write off an amount of R2000.00. And then MTN will deduct a certain amount every month until the arrears is paid up.<br> My name: Alison Moodley number is ***. Number in question is ***. Please contact my mum as she will give you permission to speak to me.