JM
Jessica M
1 reviews | Active since Nov 2017
01 Nov 2017, 17:07
No communication
I am disguised by MTN and their outsourced insurance company for the level of service I received from both parties.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Nov 2017, 17:53Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience.
The matter has been escalated to Pinnacle Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Nov 2017, 17:53
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience.
The matter has been escalated to Pinnacle Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,