no communication
<p>Good day </p> <p> </p> <p>I have been trying to solve a problem since 1 April 2017, since various emails from my side the </p> <p>only response i get is : how can we help, please answer the security questions....... after i have done that </p> <p>atleast three times every week no one has sorted out our problem nor contacted us. </p>
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MTN South Africa's replyOfficial
30 May 2017, 23:40Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the reference number ***0 emails have been sent to our Customer care by a non account holder and we have been unable to assist.
We have gone through the account and have found a 2GB and 1GB bundles billed in February and March 2017. These bundles were loaded on separate dates and the billing is correct according the dates they were loaded.
If you are still not assisted then please contact our Customer Care on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply30 May 2017, 23:40
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the reference number ***0 emails have been sent to our Customer care by a non account holder and we have been unable to assist.
We have gone through the account and have found a 2GB and 1GB bundles billed in February and March 2017. These bundles were loaded on separate dates and the billing is correct according the dates they were loaded.
If you are still not assisted then please contact our Customer Care on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,