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Precious M
1 reviews | Active since Apr 2017
10 Apr 2017, 13:33
NO COMMUNICATION
<p>My phone was collected for a screen repair about a week ago. There has been no communication from MTN about the status of the repair, even though their insurance promises 24 hour service on such instances. It was bad enough that it took Pinnacle Marketing more than two weeks to process my claim, and only after I kept on calling them, and being put on hold for long periods of time. i have no phone at this point, because they had promised to repair my phone timeously, but still haven't heard anything. I don't want to have to purchase another phone when I pay insurance every month. What would be the point then?. I am wondering if I'll even get my phone back because have been calling their service centre and have been put on hold once again. I am frustrated and disappointed at the service I have received thus far.</p>
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MTN South Africa's replyOfficial
10 Apr 2017, 21:52Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply10 Apr 2017, 21:52
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,