NO COMMUNICATION
<p>I APP**** FOR A CONTRACT AT THE MTN BLUFF STORE IN NOVEMBER, TO DATE, I HAVE TO KEEP ON CALLING THE CONSULTANT ZAMA WHO HAS NO ANSWERS FOR ME. ALL SHE HAS TO DO IS CALL ME BACK TO TELL ME WHAT IS HAPPENING, THAT IS ALL I ASK FOR BUT THAT IS TOO DIFFICULT. I THINK I HAVE LEFT MY NAME AND NUMBER AT THAT STORE OVER 20 TIMES AND NO ONE SEEMS TO CALL ME BACK OR TELL ME THE REASON FOR THE DELAY IN THE CONTRACT.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,