AC
Andrew C
1 reviews | Active since Jan 2016
05 Feb 2016, 21:57
No communication!?!?!?!?!?!?!?!?!?!?!!?!?!?!?!
Zukiswa<br> REQ:***<br> <br> Thank you the phone has been collected. This is almost 2 weeks ago! <br> I have still not been contacted by sms, email or phone call as to when I will receive my correct phone?<br> Please communicate with your customers! There should be a computer system allocating priorities to situations like this. Not even automated responses? No follow up? What is happening, how long will it take? <br> <br> MTN should automate there business more to streamline it. They clearly dont have the man power to help their customer! How do you run a multi-Billion Rand business with out Technology??
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MTN South Africa's replyOfficial
08 Feb 2016, 14:32Hello ajc_king,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Direct division for urgent attention. They will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Direct division for urgent attention. They will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply08 Feb 2016, 14:32
Official
Hello ajc_king,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Direct division for urgent attention. They will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Direct division for urgent attention. They will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Regards
Nompumelelo
REQ:***
Best regards,