No coming back to me

I recently tried to apply for an MTN contract. Their credit vetting process denied my application. Although this is fully within the rights of a company to do, I requested that the specific reason for this rejection be shared with me. <br> <br> Concerned that I might have an impaired credit record due to identity theft, I requested for a credit report from Transunion. Now this report showed that I am in good standing with no judgement or any similar action against me.<br> <br> MTN refuses or are incapable of sharing the exact reason for my rejection. I think, as a loyal prepaid customer, that this courtesy could have been extended to me.<br> <br> The outlet staff do not want to assist and claim that they have no direct means to communicate with the credit department.<br> <br> Please MTN, please assist me in understanding why I cannot be helped