1 reviews | Active since Feb 2013
No Clue about internet ****mers
Well i signed up for MTN uncapped 35Mbps internet on 08 August 2024. After more than a week of fighting got the stuff and switched it on but no internet from Friday night 16 August 2024. Phoned MTN yesterday afternoon and the clever consultant told me there is no uncapped where i stay (He was checking for coverage on www.mtn co.za and tried to direct me to check like i am computer illiterate,( I checked 3 differrent addresses and the maps shows red only. Phoned them again last night and i was told the router is blocked because i switched towers and must wait for it to switch back to my location. Phone MTN once again this afternoon and now I am told its a different address, I gave them the address and supposedly the system does not pick it up now, The consultant gave me a number to whatsapp the location and after I ask her on whatsapp I got a callback oh we cannot get the location and its locked because the address i gave is different from the location and there is no uncapped coverage,,,,, I gave her another address to check and guess what supposedly also no coverage in Gauteng wow nice. but when you apply online it tells you great you are covered. I paid R885 upfront and still no internet connection and now i must call them again back tomorrow for what just to be told a different story while they have my money and cannot provide a service or don't really know what they must do. 3 Different people at MTN gives 3/4 different stories. Please cancel this deal and refund the money immediatly once the money with interest is in the account i will take this back to a MTN store when i also have the time or energy. We will also switch our Mobile providers i due course.
