1 reviews | Active since Aug 2013
No client service
I am not listed for itemized billing, needed statements to proof that my sim card was used by another person. Asked for the itemized bills for past 4 months on the 27th of September. Up to date, made more than 10 calls to MTN, every time they confirmed that it is on its way to my email address. Received 4 sms'e yesterday again to confirm that the bills are on the way, received another sms stating that my case has been finalized and closed. No statements yet!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the billing department to assist us urgent with the itemized billing reports as per your request.
Once received the reports will be send to you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the billing department to assist us urgent with the itemized billing reports as per your request.
Once received the reports will be send to you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your patience
MTN ***
Please find attached, kindly note the ITB was only available for June, July and October.
Please find the attached itemized billing reports.
Kind Regards,
Alice van der Merwe
Egain ***
Best regards,
Thank you for your patience
MTN ***
Please find attached, kindly note the ITB was only available for June, July and October.
Please find the attached itemized billing reports.
Kind Regards,
Alice van der Merwe
Egain ***
Best regards,