No Client Loyalty - Yet We expected to Show our loyalty by paying our accounts on time!!!

I did not want to give MTN A bad review, However I am forced to as as loyal client to have very little loyalty from MTN, it is actually upsetting. I have required assistance for the past 2 months with regards to a package migration on my account which apparently can't be resolved no matter who I speak to. The service I received within the franchised store in Greenstone Shopping centre was brilliant, However Not so much for HEAD OFFICE!!!