RL
Riaz L

1 reviews | Active since Jun 2016

04 Sept 2017, 15:49

No cellular or data reception

Whats happening mtn twice in the last 5 days, I cannot use my phone today at all, seems like the issue is even worst if you own an iPhone, to anyone reading do yourself a flavor and port your number to another service provider, especially if you are based in and around Johannesburg CBD and Houghton area, I have constant issues, the initial blame my phone and sim so I replaced both and I'm have the same issues. Tags: complaints , upgrade , iPhone , MTN , reception issues, mtn deals , mtn upgrade

0
Replies (2)
MTN South Africa
MTN South Africa's reply04 Sept 2017, 18:21
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have sent the complaint to the coverage department to assist you, with the previous complaint the agent have notified you to contact the coverage department on ***.

You may down load the application https://www.mtn.co.za/pages/NetworkCoverage.aspx and complete all the questions this form can be send to the coverage department:***

Kind Regards,

Alice van der Merwe

Best regards,

RL
Riaz L's update05 Sept 2017, 07:21
Reviewer Update
Day 2 no cellular and data reception johannesburg CBD and houghton very low reception. why should I contact them when I am laying a complaint surely the agent dealing with the complaint should call them and the problem in the CBD has gotten worst.