No cellphone signal

Item: MTN South Africa
Rating: 2
Author: Delicia R

I am now on my 4 day of no cellphone signal unless I am connected to my wifi at home. MTN did a sim swap yesterday but this has not helped either. Apparently the tower in the suburb where I live is undergoing maintenance and therefore not operational BUT I am not in that suburb during the day.....so please explain that one. Will I be refunded for the 4 days of no use but have had to pay anyway....no! Please will somebody get this matter resolved - I don't just rely on my phone for pleasure! Oh...and....don't try and contact me on my cellphone to chat about the situation because you won't get through....why....because I HAVE NO SIGNAL!!!!!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

15 May 2015, 10:22

Hello Deliciar,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our conversation, we are glad to hear that the sim card is active. Please bear with us a our coverage team are are actively working on ways to provide excellent service.

We do look forward to improving on the service delivery to you.

Regards
Veronica
REQ:***

MTN South Africa's reply15 May 2015, 10:22

Official