1 reviews | Active since Feb 2013
NO Cellphone service at all
For the last four days there has been NO, and I mean absolutely NO cell service in my area. I've filled in your network problem report form. GET IT SORTED OUT. I rely only on my cell for communication and due to you not delivering the service you are supposed to I am cut off from everybody.<br> <br> You have not delivered any service for the last four days and should you not reimburse ALL the MTN users in my area for your ****py service I will be taking matters further. You cannot expect me to pay for a service which you are not delivering. That is in contravention of the National Consumer Protection Act.<br> <br> Get this tower working.<br> <br> And don't even try to phone me on my cell....AS IT IS NOT WORKING
We are truly sorry for the breakdown in service and for any inconvenience caused. it was not our intention to have dissatisfied you in any way.
We see that you have not provided us with any details of the area where the tower is located. With the tower being down for long periods of time, the issue could have been related to power cable theft for which we rely on external contractors to repair before we can even attempt to restart any tower.
We will only be able to confirm what the problem was once we establish which tower was down in the area. Kindly can we request that you call *** (Coverage Helpdesk) and report any coverage related issues when they occur.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused. it was not our intention to have dissatisfied you in any way.
We see that you have not provided us with any details of the area where the tower is located. With the tower being down for long periods of time, the issue could have been related to power cable theft for which we rely on external contractors to repair before we can even attempt to restart any tower.
We will only be able to confirm what the problem was once we establish which tower was down in the area. Kindly can we request that you call *** (Coverage Helpdesk) and report any coverage related issues when they occur.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***