1 reviews | Active since Jun 2016
No cellphone delivery after 2 months and zero regard for their customers.
<p>I have not received my cellphone that I ordered two months ago. I have had endless trouble with MTN dial direct , their customer service, and their supervisors. I therefore cancelled my contract, and after calling today, I found out that the contract has not been cancelled. I have not received my upgrade for two months and it is impossible to get the cellphone delivered. Gozi who upgraded the phone took down the wrong address , supervisors do not call back and nor do their employees, the call centre employees are inefficient and have not solved a single problem during my two months of endless calls. </p> <p> </p> <p>This has been the worst experience I have ever had with a company and I would highly recommend that no person order a phone with MTN online/telephonically.</p> <p> </p> <p>Danielle Harris</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Hi Mike,
When can I expect to be contacted?
Regards
Hi Mike,
When can I expect to be contacted?
Regards
