CK
Clive K

1 reviews | Active since Mar 2013

24 Mar 2015, 16:02

No Cell Reception and no follow up - 3rd Request

Good Afternoon,<br> <br> On 27 February 2015 and 19 February 2015, I lodged a complaint against MTN here on Hellopeter. On 27 February 2015, I received a response asking me to send my details through to MTN on 3 March 2015 with the details they requested. I then subsequently was told after my second complaint that a consultant from MTN would get hold of me and after 2.5 months of trying, nobody has spoken to me at MTN to get this matter sorted out. <br> <br> As of today, after numerous mails, calls and requests, I still haven't yet had someone contact me about getting this issue sorted out.<br> <br> I am going to write about this and complain on all platforms possible until this is sorted out.<br> <br> Kind Regards,<br> Clive Kingsley

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Apr 2015, 12:13
Official
Hello clive.kingsley,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the matter is receiving priority with our coverage management team.

Best regards
Mantoa
REQ:***