No Cell Reception and no follow up - 2nd Request

Item: MTN South Africa
Rating: 2
Author: Clive K

Good Afternoon, On 19 February 2015, I lodged a complaint against MTN here on Hellopeter and on 27 February 2015, I received a response asking me to send my details through to MTN on 3 March 2015 with the details they requested. As of today, after numerous mails, calls and requests, I still haven't yet had someone contact me about getting this issue sorted out. I am going to write about this and complain on all platforms possible until this is sorted out. Kind Regards, Clive Kingsley

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Replies (1)

MTN South Africa's replyOfficial

14 Mar 2015, 11:49

Hello clive.kingsley,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.
Thank you for the information provided as the same has been forwarded to our coverage management team. They will investigate to provide feedback to you and a way forward in this matter. We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.

Regards
Esther

REQ:***

MTN South Africa's reply14 Mar 2015, 11:49

Official