No Care in MTN Customer Care

On 31 December 2019 a debit from MTN for an amount of R1,142.74 was charged to my bank account. As I dont have a contract with MTN I asked my bank to reverse the transaction which they duly did. I then sent an email to MTN customer care on 1 January 2020 and advised that there was a possible ***** transaction and transcribed the details that was on my bank statement. The next day I received a response asking me to write a letter and send a copy of my ID to them to start investigating. I sent the required information on the same day. A week later nothing I have sent follow up mails and received responses from Irene Mtombeni, Bongeka Zwane, Thembasile Sithole, Nokuthale Khoza, Irma Marais but I am none the wiser. I thought the cellphone companies were supposed to FICA their clients to avoid ***** but judging from their dont give a damn attitude it seems to be an accetable norm. In addition there is no way to contact a senior person telephonically at MTN as I tried the so called Head Office number *** and received the message this number does not exist contact directory enquiries what a joke