no care attitude

i called in to change my address for my bank need an account with my res details on it . i asked if this could be changed and was told it is fine and i asked that they send me a statement showing this , so i could take it to the bank. the lady said she would send this to me . i received nothing. so i called again after an hour to find out where my doc was. another operate said i must wait for statement . i said why did no one tell me when i ask the 1st time and i would have accepted this but some people just dont care and lie to a person. i asked can he not help but all i got was noooooo. i was told to go to the municipality to get a copy of my account. i don't have one because if i did i would not be phoning MTN and there was just no help at all not even ...let me see what i can do for you etc.<br> i have been with MTN for close to 20 years and maybe its time to move on.<br> NB:SO LET ME HELP OUR CONSUMERS OUT THERE , IF YOU CHANGE YOUR ADDRESS YOU WILL HAVE TO WAIT FOR YOUR STATEMENT TO SEE IF YOUR ADDRESS IS ON AND CORRECT.