CP
Candice P
1 reviews | Active since Jun 2012
10 Jan 2016, 10:36
NO CARE ATTITUDE
MTN has blacklisted my Vodacom cellular device in error. I contacted the Vodacom Blacklisting Dept who confirmed that MTN has blacklisted my device (prob in error) as I use a Vodacom device and cellular number. I walked into the MTN store in Tygervalley Mall on Sat, 09/01/2016 to query this and request assistance as to how this can be unblacklisted. Without even listening to what happened the store assistant had a no care attitude, she then queried the half a story I had provided to her with her manager and they were quick to just advise, \Sorry you need to go back to Vodacom". My daughter called the store and queried this with the store manager"
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MTN South Africa's replyOfficial
11 Jan 2016, 11:49Hello petercan,
Thank you for your post
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the management team of Tyger Valley store for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
Thank you for your post
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the management team of Tyger Valley store for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
MTN South Africa's reply11 Jan 2016, 11:49
Official
Hello petercan,
Thank you for your post
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the management team of Tyger Valley store for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***
Thank you for your post
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the management team of Tyger Valley store for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Zukiswa
REQ:***