1 reviews | Active since Feb 2012
MTN doesn’t want me to call my contract which has already expired.
I’m being put from pillar to post. The retention department I’m convinced they all gone for vacation. The call is dropped or you wait forever.
The call center is useless and rude.
I don’t see why you should be put to the “retentions” department while you actually want to cancel.
Or is this a silly **** to get customers to pay even though they no longer wish to have that contract.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that the matter have been escalated to our retentions department to contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that the matter have been escalated to our retentions department to contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.