NJ
Nishant J
1 reviews | Active since Oct 2016
19 Oct 2016, 18:59
No callback for contract renewal
<p>I went to Sandton city mtn store on 5 October. After an approximate 30 minute wait, I started the process of contract renewal with Thami. About 45 minutes later,he said his computer is too slow and that he would call me to come in again to complete the process and the next time he would have everything ready for me to sign as I already chose the new phone I wanted as well as another contract for my current phone. To date I have not received any communication from him. I am not willing to go in and wait all over again and sit through this process. It is a ridiculous waste of my time. An excuse that he tried calling and I did not answer is not good enough as I have a voicemail system which takes messages, apart from sms and email through which I can be contacted. Horrid service.</p>
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Replies (3)
MTN South Africa's replyOfficial
20 Oct 2016, 13:46Good afternoon Nishant
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
The matter has been escalated to the Sales department and they have confirmed that they have been in contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply20 Oct 2016, 13:46
Official
Good afternoon Nishant
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
The matter has been escalated to the Sales department and they have confirmed that they have been in contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's replyOfficial
20 Oct 2016, 14:20Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team of the store for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,
MTN South Africa's reply20 Oct 2016, 14:20
Official
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team of the store for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,
MTN South Africa's replyOfficial
20 Oct 2016, 16:11Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply20 Oct 2016, 16:11
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,