BM
Boitumelo M
1 reviews | Active since May 2009
09 Mar 2015, 16:14
NO CALL FROM MTN
A courier company collected my damaged phone on 5 March 2015. Today is the 9th March and i have not heard from MTN. I dont know if they received my phone, whether it is being repaired, how i will collect it ...NOTHING AT ALL! When you phone *** the phone never goes through due to \temporary network failure"as per their voice recording. I dont know why I am still with MTN."""
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MTN South Africa's replyOfficial
10 Mar 2015, 15:36Hello boitumelo,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Mary
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Mary
Best regards,
MTN South Africa's reply10 Mar 2015, 15:36
Official
Hello boitumelo,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Mary
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Mary
Best regards,