DN
Dominic N
1 reviews | Active since Jun 2015
15 Jun 2015, 16:03
NO Call Centre. NO Service. Still taking my money!
I currently pay R2000 a month for The Sky Unlimited package (their most valid and VIP customer according To the messages I keep getting). Anyway, last month my iPhone 6 64Gb literally stopped working. I took it into the MTN shop and they told me they cannot assist me due to the strike. I asked them how they expected me to be able to use the package I pay for and they told me to \buy a new phone"as they did not know who to send the request to as MTN is striking.<br> <br> Now I must continue to PAY for my phone despite not being able to make any calls whatsoever.<br> Please can someone assist as I have even tried calling but no one answers their call centre."""
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MTN South Africa's replyOfficial
18 Jun 2015, 09:58Hello dominicnel,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we've been facing some of our operations have been affected severely. Our courier services (RTT) have not been able to collect any devices from stores etc.
We've now escalated the matter directly to our High Volume Repair Centre's Management Team and requested that you be contacted with a solution to the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we've been facing some of our operations have been affected severely. Our courier services (RTT) have not been able to collect any devices from stores etc.
We've now escalated the matter directly to our High Volume Repair Centre's Management Team and requested that you be contacted with a solution to the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Jun 2015, 09:58
Official
Hello dominicnel,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we've been facing some of our operations have been affected severely. Our courier services (RTT) have not been able to collect any devices from stores etc.
We've now escalated the matter directly to our High Volume Repair Centre's Management Team and requested that you be contacted with a solution to the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we've been facing some of our operations have been affected severely. Our courier services (RTT) have not been able to collect any devices from stores etc.
We've now escalated the matter directly to our High Volume Repair Centre's Management Team and requested that you be contacted with a solution to the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***