VG
Vuyolweth G
1 reviews | Active since Nov 2013
02 Jul 2015, 09:35
No Call Centre
It's hard to understand how a company that supposedly prides itself in great customer service can have such a dysfunctional call Centre. I was literally on the phone for an hour trying to get assistance, to no avail. No Answer and no help! <br> <br> So I guess if you are considering joining MTN you should be prepared to have to go in to shop every time you have a minor query or need assistance.<br> <br> Maybe Vodacom has better service?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Vuyo Dula,
We are truly sorry for the service breakdown and for the delayed response to your post.
We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the service breakdown and for the delayed response to your post.
We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Vuyo Dula,
We are truly sorry for the service breakdown and for the delayed response to your post.
We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the service breakdown and for the delayed response to your post.
We are currently facing industrial action (Picketing) by employees who are affiliated by the CWU.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,