bS
belinda S

1 reviews | Active since Feb 2016

23 Feb 2016, 12:47

no call back from mtn ref ***

my complaint is i am still waiting for feedback from mtn for someone to call me in connection with my phone.<br> <br> my phone was handed in on the 8 december 2015 went to midrand repair centre a week and a half later<br> i then called them to find out what is going on they said i need to pay R330 to get phone back as the find my i phone is on i asked if we can go to the repair centre they said yes i went there to switch off the find my i phone, then i queried the whole thing about why it took so long to get to them,. the manager there told me to go to the store and tell them because they didnt inform me that the phone is out of warranty the store need to pay the R330 to get my phone back for me we went there the guy Kashan told me he would see what he can do, now i phoned last week he said i must pay the money, i am not prepare to pay i want my phone back<br> i only received a sms for the r330 on the 20 feb and my phone has been with them since december, no one told me anything about payment and if my phone was sent in the day they made me buy a charger it would when the expiry date of the warranty was it would of been a diffrent story if i knew it was expiry i wouldnt have sent it in

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2016, 14:48
Official
Hello BELINDARYAN,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that as per our records the matter has been attended to and it has been resolved.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,
Zukiswa
REQ:***

Best regards,