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chrizelda F
1 reviews | Active since Jul 2015
17 Jul 2015, 10:29
No bundles received
I upgraded my MTN contract on the 08/07/2015. I'm very happy with my new phone but on the 15th of July I only received a 100 free min...no data and no sms. The contract that I upgraded to states that I will get 100 min 200 sms and 300 mb data. When I phone help desk they say that they will enquir about it and send a reference to me. I have not received any feedback or explanation as to way this happen meanwhile I can't use my brand new phone.
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MTN South Africa's replyOfficial
22 Jul 2015, 12:29Hello chrizelda78,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 12:29
Official
Hello chrizelda78,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant team for their urgent attention.
Regards
Mary
REQ:***
Best regards,