1 reviews | Active since Jan 2014
No billings and customer care ***********
I joined mtn in February 2015....but did not know what was coming.<br> <br> I did not receive my invoices as per billing agreeming and customer care could not assist.<br> This are invoices for August and November 2015.<br> <br> Consultants send me statement while i request invoices.i sent a lot of emails and started to send via sms.I have ade several calls and were iriitated when i explained the difference between invoice and statement.<br> The invoices are not on my mtn portal and consultants kept on saying invoices are there.<br> <br> Still today i have not received invoices for both August and november but my contract is paid in full through debit order for both two accounts<br> <br> It is irritating when they always refer to you as valued customer while you feel worthless by their service to you.<br> I have lost now close to R1800 due to them as i need to submit billings for my refund to my employer.<br> <br> I regret ever switching to mtn..waiting for contract to finish and its bye *********** service provider.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now requested one of our administrators within our Billing System Support team to retrieve the billing, once retrieved will we be able to forward it to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now requested one of our administrators within our Billing System Support team to retrieve the billing, once retrieved will we be able to forward it to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
