CP
Chrizelda P
1 reviews | Active since Oct 2015
07 Oct 2015, 19:37
No bill, no response on several queries
I have contacted Mtn so many times I feel I can literally eat my hat. Highly upset with their service. No one can assist me with me a statement. One consultant will say my account is up to date but they cannot give a statement. Its legal, but not legal. But they want to give me amounts to pay. Then I get emails from a ssd co. Stating I owe R5550.00, when my dormant contract is finish October 2015. I did not pay last month and my next step is the NCR and Ombudsman as everyone at mtn is not assisting me in any way. No more!!
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Replies (1)
MTN South Africa's replyOfficial
08 Oct 2015, 09:59Hello Hopeful much77,
Thanks you for your post.
Please accept our apologies for the inconvenience.
Please note that account is no longer with MTN, it has been handed over to SSDA attorneys
According to our records the account is not yet up to date. For the account to be cleared on our side we must receive instructions from SSDA advising us about account settlement. A request of your statement can be made by sending an email to *** or alternatively call ***.
Regards
Nopumelelo
REQ:***
Thanks you for your post.
Please accept our apologies for the inconvenience.
Please note that account is no longer with MTN, it has been handed over to SSDA attorneys
According to our records the account is not yet up to date. For the account to be cleared on our side we must receive instructions from SSDA advising us about account settlement. A request of your statement can be made by sending an email to *** or alternatively call ***.
Regards
Nopumelelo
REQ:***
MTN South Africa's reply08 Oct 2015, 09:59
Official
Hello Hopeful much77,
Thanks you for your post.
Please accept our apologies for the inconvenience.
Please note that account is no longer with MTN, it has been handed over to SSDA attorneys
According to our records the account is not yet up to date. For the account to be cleared on our side we must receive instructions from SSDA advising us about account settlement. A request of your statement can be made by sending an email to *** or alternatively call ***.
Regards
Nopumelelo
REQ:***
Thanks you for your post.
Please accept our apologies for the inconvenience.
Please note that account is no longer with MTN, it has been handed over to SSDA attorneys
According to our records the account is not yet up to date. For the account to be cleared on our side we must receive instructions from SSDA advising us about account settlement. A request of your statement can be made by sending an email to *** or alternatively call ***.
Regards
Nopumelelo
REQ:***