1 reviews | Active since Mar 2017
No authority to debit
Many moons ago I had a contract with MTN that did not have a happy ending, however parts of my query were addressed earlier on this year. But I have picked up a debit order going off my account of R64 with ref number APL ********** 947/24HRW4884, I called my bank to investigate and they gave numbers of a company called Constantia Insurance, then Princess from there gave me a number for 24hour mobility. Erica at 24HM told me that in was insurance for a Sony Ericson X10 Mini that I had in 2010, I informed her that I had cancelled my contract with MTN ages ago and who gave them the authority to debit my account for a cell phone that doesn’t exist in the world any more. This is ********* and will be escalated to the ombudsman. This must be refunded and my account is not your play ground.
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
We have picked up on account A*** you have not been billed for any insurance from MTN side. You have made all the payments and a refund was done to your bank account on the 21-4-2017. The account is closed with MTN.
24 Hour Mobility insurance service need to assist you with the refund for the debits, if they refuse to assist you can take this up with the Ombudsman.
The Ombudsman contact details:
Tel: ***
Email address: ***
Please email them to send to you the form to be completed for the complaint.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time on line.
We have picked up on account A*** you have not been billed for any insurance from MTN side. You have made all the payments and a refund was done to your bank account on the 21-4-2017. The account is closed with MTN.
24 Hour Mobility insurance service need to assist you with the refund for the debits, if they refuse to assist you can take this up with the Ombudsman.
The Ombudsman contact details:
Tel: ***
Email address: ***
Please email them to send to you the form to be completed for the complaint.
Kind Regards,
Alice van der Merwe
Best regards,