AB
ANNAMARIE B
1 reviews | Active since Mar 2015
16 Mar 2015, 15:21
NO ASWER AT CALL CENTRE AND ABSOLUTE POOR SERVICE
I have been phoning the call center (083 1 808 and 808 from a MTN cell phone) of MTN from 30/01/2015 up and till today I didn't speak to any so called agent that is currently so very busy just when you think you are going to speak to someone the phone is dead. I have send numerous emails to all kind of MTN email I could get and this was on the 02/02/2015 and also no respond. They change your debit order dates and then suspend your service because the debit did go of but what did they expect if your debit date is the 1st to the 2nd of each month and all of a sudden it's moved to the 27th but you only get paid on the last day of the month. REALY!!! absolute poor service
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MTN South Africa's replyOfficial
19 Mar 2015, 09:55Hello annabritz84,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the debit order date requested was the last working day of the month. In February, the debit order was submitted on 2015-02-27 which was the last working day for the month of February. A double debit order amounting to R573.38 has been scheduled to go off from your account on 2015-03-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the debit order date requested was the last working day of the month. In February, the debit order was submitted on 2015-02-27 which was the last working day for the month of February. A double debit order amounting to R573.38 has been scheduled to go off from your account on 2015-03-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Mar 2015, 09:55
Official
Hello annabritz84,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the debit order date requested was the last working day of the month. In February, the debit order was submitted on 2015-02-27 which was the last working day for the month of February. A double debit order amounting to R573.38 has been scheduled to go off from your account on 2015-03-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the debit order date requested was the last working day of the month. In February, the debit order was submitted on 2015-02-27 which was the last working day for the month of February. A double debit order amounting to R573.38 has been scheduled to go off from your account on 2015-03-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***