No Assitance from MTN with bad reception
<p>In March 2016 i logged a call with MTN (***)ref to complain about the poor reception at my house, its so bad i can hardly use my phone at home..After a few weeks and many calls later, they agreed that there is a signal problem in my area, and they will install a "sinal booster" at my house..Its now June and still no feedback from MTN, when i called yesterday they say they have no stock, and i have to wait until there is stock..</p> <p>No calls, no feedback, common MTN, is this the kind of service we should expect from you?</p> <p>I mean is it too much to ask you guys to do your job properly? are we expecting too much?</p> <p> </p>
Good Day Yugesh Behairelal,
Thank you for bringing this to our attention.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Technical helpdesk for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
USD REQ: **********
Good Day Yugesh Behairelal,
Thank you for bringing this to our attention.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Technical helpdesk for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
USD REQ: **********
Hi
its now over a month that i posted this review and have still not been contacted by MTN,
I believe this is MTN's standard response to lead us to belive they are looking at the problem, when infact they not..
How acceptable is this service? Would you the staff of MTN accept service of this calibre?
Very Very dissapoinint MTN...
Hi
its now over a month that i posted this review and have still not been contacted by MTN,
I believe this is MTN's standard response to lead us to belive they are looking at the problem, when infact they not..
How acceptable is this service? Would you the staff of MTN accept service of this calibre?
Very Very dissapoinint MTN...