MvdV
Marietjie van der Vyver
1 reviews | Active since Jul 2015
24 Jul 2015, 15:24
No assitance at all & high data bundle rates
Firstly I received this months statements which I need to open up via internet with OPT pin, if I request pin it is send to my email and when I insert the pin immediately it says it is incorrect, I do enter it in more the twice.<br> <br> I have contacted customer service, eventually they came back to me, said I need to contact some or other IT Technician, which I haven't done yet, I think this is ridiculous since they need to contact me? What to do? Cant view statement but money will be debited from my account in two secs.<br> <br> Also the last two months my account has been extremely high, more that R2000 that I usually pay, this shows that it is for data, but how do I know it's correct, it seems very steep and I know I am not the only MTN customer complaining about data.<br> <br> If I do not get any assistance on this matter I will cancel all subscriptions with MTN.
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MTN South Africa's replyOfficial
03 Aug 2015, 14:56Hello marietjievdv,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL reports to be re-sent, REQ:*** and REQ:***. Please also be advised that as of the 1st of April 2015 the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL reports to be re-sent, REQ:*** and REQ:***. Please also be advised that as of the 1st of April 2015 the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 14:56
Official
Hello marietjievdv,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL reports to be re-sent, REQ:*** and REQ:***. Please also be advised that as of the 1st of April 2015 the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL reports to be re-sent, REQ:*** and REQ:***. Please also be advised that as of the 1st of April 2015 the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,