kS
kb S
1 reviews | Active since Mar 2021
09 Dec 2025, 20:22
No Assistance With My Insurance Claim (Policy ***)
Good day,
I would like to formally lodge a complaint regarding the poor service I have received from MTN cellphone insurance.
I have been trying to get assistance with my insurance claim the entire day, with no success. I have called multiple times, and no one has helped me. I also went to MTN Boulders Mall, but they only assisted me with a SIM swap and blocking my phone — nothing was done regarding my claim.
I have also sent an email and still have not received any response.
This delay is unacceptable. My MTN policy schedule number is ***. I urgently need assistance with my claim. Please escalate this matter and contact me as soon as possible.
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Replies (1)kS
kb S's updateReviewer Update
10 Dec 2025, 14:51 I am extremely frustrated. I was told that my account is in arrears for the router payment, and I cannot understand why this is even being linked to my cellphone claim. These are completely separate issues, and this confusion is unacceptable.
For the record, I HAVE PAID. I have attached the proof of payment yet again.
Please sort this out immediately. I am tired of going back and forth over something that should have been resolved already.
For the record, I HAVE PAID. I have attached the proof of payment yet again.
Please sort this out immediately. I am tired of going back and forth over something that should have been resolved already.
kS
kb S's update10 Dec 2025, 14:51
Reviewer Update
I am extremely frustrated. I was told that my account is in arrears for the router payment, and I cannot understand why this is even being linked to my cellphone claim. These are completely separate issues, and this confusion is unacceptable.
For the record, I HAVE PAID. I have attached the proof of payment yet again.
Please sort this out immediately. I am tired of going back and forth over something that should have been resolved already.
For the record, I HAVE PAID. I have attached the proof of payment yet again.
Please sort this out immediately. I am tired of going back and forth over something that should have been resolved already.