SL
Sonja L
1 reviews | Active since Mar 2016
02 Mar 2016, 12:21
No Assistance with last invoice on contract
Hi, <br> <br> I cancelled my MTN contract on my wifi ****le on 11 December 2015, call centre agent Candice.<br> <br> I then received an invoice for R1160.81 to be paid by end January. After numerous emails to their customer support email, they rep**** that they cannot access my account as it has been cancelled.<br> <br> I would like to know where they got the amount due from me as my monthly payments to them was never more than R160.<br> <br> Thanx
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MTN South Africa's replyOfficial
02 Mar 2016, 18:21Hello Sonja1983,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the itemised billing for the inv dated 01/01/2016 amount R1160.81 will be emailed to *** before the end of business tomorrow.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the itemised billing for the inv dated 01/01/2016 amount R1160.81 will be emailed to *** before the end of business tomorrow.
warm regards
mike
REQ:***
MTN South Africa's reply02 Mar 2016, 18:21
Official
Hello Sonja1983,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the itemised billing for the inv dated 01/01/2016 amount R1160.81 will be emailed to *** before the end of business tomorrow.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the itemised billing for the inv dated 01/01/2016 amount R1160.81 will be emailed to *** before the end of business tomorrow.
warm regards
mike
REQ:***