AK
Amanda K
1 reviews | Active since Mar 2014
01 Apr 2015, 13:14
No assistance with contract
One of our directors died in 2014 who had a MTN account. Since January 2015 I have been trying to cancel this contract, requesting the cancellation fees etc. There is just no reply from [Email Removed] in order to get this contact cancelled. Tried contacting MTN, but hold on for 15min + and no answer.<br> %
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Replies (1)
MTN South Africa's replyOfficial
15 Apr 2015, 16:20Hello Djanek01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried calling you today without any luck.
Would you please respond to the email that was sent to you so that we can provide you with the correct early termination fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried calling you today without any luck.
Would you please respond to the email that was sent to you so that we can provide you with the correct early termination fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply15 Apr 2015, 16:20
Official
Hello Djanek01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried calling you today without any luck.
Would you please respond to the email that was sent to you so that we can provide you with the correct early termination fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried calling you today without any luck.
Would you please respond to the email that was sent to you so that we can provide you with the correct early termination fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***