No assistance whatsoever

Upon reporting damage to a signal box installed by MTN in my house over a week ago to this number: ***. I was met with a very aggressive, extremely rude lady who would not react on any question I put to her and finally said \I am not answering you because only you want to talk". she refused to answer or say anything while staying on the line disregarding my pleas for an answer of any sort. She will not give me a name or contact number of any kind"