No assistance to incorrect upgrade

Item: MTN South Africa
Rating: 1
Author: Karlien K

I upgraded on 2Feb2018 and requested a My MTNChoice350, 350 minutes, 500sms and 500MB Data, but instead was upgraded to a My MTNChoice Felxi 350 which gives you R350 airtime.

Since 14 Feb2018 I have been trying to get MTN to fix this, but instead I have been sent from pillar to post even though I have an email from a MTN agent confirming that the contract was upgraded to the wrong contract. So instead of paying R889pm I am paying R1400 and more per month for my MTN bill and I cannot get hold of the department that did the upgrade. Sandile Hlatswayo has been trying to assist, but he does not work in the department that did the upgrade and no one in that department is phoning me to correct the upgrade and my bill.

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Replies (1)

Karlien K's updateReviewer Update

14 Apr 2018, 10:38

Good day Alice, When we spoke you confirmed that I will now be on My MTN Choice 350, but now that I have been recharged I seem to be on Made for me L Topup?? How much does this contract cost?? I honestly do not understand why this is such a mission?? Does MTN just make the upgrade choices for all of their clients no matter what they ask for?? Regards, Karlien Kruger

Karlien K's update14 Apr 2018, 10:38

Reviewer Update