1 reviews | Active since May 2009
NO ASSISTANCE RE ACCOUNT QUERIES
I CALLED MTN TO FIND OUT ABOUT THE CHARGES ON MY CURRENT ACCOUNT - THE GUY HAS NOT BEEN OF ANY ASSISTANCE.<br> <br> <br> On the account it shows H/W of R130.00 approx and 2GB data for R200.00 approx etc. Why do I have to pay for H/W and all this data?<br> <br> ON MY PREVIOUS CONTRACT I HAD WITH NASHUA MOBILE WHICH HAS BEEN TRANSFERRED OVER TO MTN WHEN THEIR MOBILE DEPARTMENT CLOSED DOWN, MY ACCOUNT HAS ALWAYS BEEN R300.00 PER MONTH AND SUDDENLY SINCE BEING WITH MTN MY ACCOUNT IS R700.00 PER MONTH.<br> <br> PLEASE ADVISE WHAT THE PENALTY WILL BE TO CANCEL MY ACCOUNT WITH MTN AS I WILL RATHER PAY A PENALTY, AND TRANSFER TO ANOTHER SERVICE PROVIDER WHO WILL CHARGE ME LESS FOR THE SAME CONTRACT I CURRENTLY HAVE.<br> <br> THE *********** GUY I SPOKE TO WANTED ME TO SEND MY STATEMENT FROM NASHUA MOBILE THROUGH TO YOU - WHERE MUST I FIND IT NOW - IS HE OUT OF HIS MIND.<br> <br> FURTHERMORE TO ASCERTAIN THE CANCELLATION PENALTY, WILL ALSO TAKE ANOTHER 3-4 DAYS. HOW IS THAT POSSIBLE.<br> <br> MTN'S CUSTOMERS IS DEFINITELY NOT THEIR FIRST PRIORITY
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the H/W Fee is for the handset that was taken on your upgrade whilst with Nashua, you are billed for it for the 24 months of your contract. A billing query has been logged to investigate the data bundle charges, REQ:***.
Please find below the estimated early termination fees :-
Handset value of R 5,198.32 / 24 * 10 = R 2165.96 unbilled invoice of R 670.87 billed invoice of R 670.87 = R 3507.71.
Should you wish to continue with the early cancellation, please use the following banking details for payment.
Bank : ABSA
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the H/W Fee is for the handset that was taken on your upgrade whilst with Nashua, you are billed for it for the 24 months of your contract. A billing query has been logged to investigate the data bundle charges, REQ:***.
Please find below the estimated early termination fees :-
Handset value of R 5,198.32 / 24 * 10 = R 2165.96 unbilled invoice of R 670.87 billed invoice of R 670.87 = R 3507.71.
Should you wish to continue with the early cancellation, please use the following banking details for payment.
Bank : ABSA
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***