LG
Lauren G
1 reviews | Active since Oct 2014
19 Jun 2015, 14:09
NO ASSISTANCE/ON HOLD FOR 25MINUTES CUSTOMER CARE
Good day<br> <br> I logged a call with MTN custsomer care on Monday 8 June regarding my statement &data bundles, as for the last 2 months my bill has been HIGHLY excessive &it hasn't been the 1st time MTN has \forgotten"to add my 300MB data bundle plus 200MB promo bundle (ea. monthly for the period of the contract). I waited over 20 minutes 2get assistance on customercare where case was escalated ref ***. They said I must call to follow up. I have been trying to call however wait over 25min to speak to a consultant. MTN further does not reply to emails. Had an earlier problem as the data depleted yet I couldnt load more as my \""self service\"" limit hadn't been set/was too low"
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MTN South Africa's replyOfficial
22 Jun 2015, 09:24Hello Lola_bunny,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show that the 300mb bundles was provisioned on the 10/06/2015 @ 1.12pm,you also requested the self service for R500.00 as a limit, so you cannot exceed it.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show that the 300mb bundles was provisioned on the 10/06/2015 @ 1.12pm,you also requested the self service for R500.00 as a limit, so you cannot exceed it.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply22 Jun 2015, 09:24
Official
Hello Lola_bunny,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show that the 300mb bundles was provisioned on the 10/06/2015 @ 1.12pm,you also requested the self service for R500.00 as a limit, so you cannot exceed it.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Our records show that the 300mb bundles was provisioned on the 10/06/2015 @ 1.12pm,you also requested the self service for R500.00 as a limit, so you cannot exceed it.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***